Privacy Policy
Last updated: 31 August 2026
This privacy policy applies to Dean Seville, trading as DJ Auto Body Repair (“DJ Auto Body Repair”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store and share personal information when you:
- visit www.djautobodyrepair.co.uk;
- request a quotation;
- send us photographs of vehicle damage;
- contact us by telephone, email, WhatsApp or social media;
- book or receive our repair services;
- apply for finance; or
- otherwise deal with us.
This policy should be read alongside our Terms and Conditions .
1. Who we are
For data protection purposes, the data controller is:
Dean Seville, trading as DJ Auto Body Repair21 Shoecroft Avenue
Denton
Manchester
M34 2BE
England
Telephone:
07999 909404
Email:
quote@djautobodyrepair.co.uk
Website:
www.djautobodyrepair.co.uk
2. Information we collect
Depending on how you interact with us, we may collect the following information.
Contact and identity information
Your name, telephone number, email address, home or work address and preferred method of contact.
Vehicle and repair information
Information such as your vehicle’s make, model, colour, registration number, condition, location and the repairs or services required.
Photographs and other uploads
Photographs or videos of your vehicle and its damage that you submit through our website, WhatsApp, email or another communication channel. These images may incidentally contain registration numbers, people, homes, workplaces or other identifying information.
Please avoid including people or unrelated private information in photographs wherever possible.
Booking and transaction information
Your quotation, booking details, repair history, invoices, payments, warranty records and communications relating to our services.
We do not normally retain complete payment-card details. Payments may be processed through banks, payment providers or finance providers operating under their own privacy policies.
Finance information
If you ask to use finance, we may collect information needed to introduce you to or process an application with Payment Assist Ltd. Payment Assist is responsible for explaining how it uses information for its own lending and eligibility processes.
Please do not send bank details or other sensitive financial information through an ordinary website enquiry unless we specifically request it through a secure process.
Communications
Messages, emails, WhatsApp conversations, call details, enquiries, complaints, feedback and other correspondence between you and us.
Website and technical information
Information about how you use our website, which may include your IP address, device and browser information, pages visited, referral source and approximate location.
This information may be collected through cookies and services such as Google Analytics or Google Tag Manager. See section 10 for further information.
Information from other sources
We may receive information from insurers, finance providers, referral partners, vehicle owners, fleet operators or another person arranging a repair on your behalf.
3. How and why we use your information
We use personal information only when we have a lawful reason to do so.
| Purpose | Information normally used | Lawful basis |
|---|---|---|
| Responding to enquiries and preparing quotations | Contact details, vehicle details, damage photographs and communications | Taking steps at your request before entering into a contract and our legitimate interest in responding to potential customers |
| Arranging and completing repairs | Contact, address, vehicle, booking and repair information | Performance of our contract with you |
| Attending your home or workplace | Name, telephone number, address and booking information | Performance of our contract with you |
| Taking payment and maintaining financial records | Transaction, invoice and limited payment information | Performance of our contract and compliance with legal obligations |
| Administering warranties and handling complaints | Repair records, photographs and communications | Performance of our contract, legal obligations and our legitimate interest in resolving disputes and maintaining service standards |
| Arranging finance | Contact, transaction and application information | Taking steps at your request before entering into a contract |
| Preventing fraud and protecting our business | Contact, vehicle, transaction and technical information | Our legitimate interests in preventing fraud, protecting our property and establishing or defending legal claims |
| Operating, securing and improving our website | Technical, usage and cookie information | Our legitimate interests in operating and protecting the website, and consent where required for non-essential cookies |
| Sending marketing communications | Name and contact details | Consent, or our legitimate interests where electronic-marketing law permits |
| Complying with legal or regulatory requests | Information relevant to the request | Compliance with a legal obligation |
Where we rely on legitimate interests, those interests include operating and improving our business, responding to customers, keeping appropriate records, securing our website, preventing fraud and protecting our legal rights. We consider whether those interests are outweighed by your privacy rights before relying on this basis.
4. When information is required
Some information is necessary for us to provide a quotation, arrange a mobile visit, complete a repair, take payment or meet our legal obligations.
You do not have to provide personal information. However, if you do not provide information that is reasonably necessary, we may be unable to provide a quotation, accept a booking or carry out the requested service.
5. Who we share information with
Where reasonably necessary, we may share personal information with:
- employees, technicians and contractors carrying out work for us;
- website-hosting, form-management, customer-management and IT service providers;
- communications providers, including WhatsApp and email providers;
- Google services used for analytics, maps, advertising or customer reviews;
- payment processors, including PayPal and Klarna, banks and accounting providers;
- Payment Assist Ltd where you request finance;
- insurers, assessors, recovery providers, parts suppliers or other businesses involved in a repair;
- professional advisers such as accountants, insurers, solicitors and debt-recovery providers;
- law-enforcement bodies, courts, regulators or public authorities where disclosure is required or permitted by law; and
- a buyer or adviser if the business or its assets are sold or reorganised.
Our website may use a form or customer-management service provided through LeadConnector/HighLevel. Information submitted through an embedded form may be processed by that provider on our behalf.
We do not sell personal information.
6. Finance applications
Finance is provided by Payment Assist Ltd, not by Dean Seville or DJ Auto Body Repair.
If you request finance, information may be passed to Payment Assist so that it can assess and administer your application. Payment Assist may act as a separate data controller and may carry out its own identity, fraud-prevention, affordability or eligibility checks.
You should read Payment Assist’s privacy information before submitting an application. Any finance decision made by Payment Assist is governed by its own terms, privacy policy and decision-making procedures.
DJ Auto Body Repair does not make solely automated decisions about you that produce legal or similarly significant effects.
7. International transfers
Some technology, communications, analytics or customer-management providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is used. This may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard permitted by data protection law.
You may contact us for further information about safeguards applying to your information.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, warranty and dispute-resolution requirements.
As a general guide:
- unsuccessful or unaccepted quotation enquiries and associated photographs may be retained for up to 24 months after the last contact;
- customer, repair, invoice and payment records may be retained for up to six years after the end of the relevant financial year;
- repair photographs and warranty records may be retained for the warranty period and for a reasonable period afterwards in case a claim or dispute arises;
- complaint and legal-claim records may be kept until the relevant legal limitation period has expired;
- marketing information is kept until you unsubscribe or object, after which limited information may be retained on a suppression list so that we respect your preference; and
- cookie and analytics information is retained according to the relevant cookie or service setting.
We may retain information for longer where this is necessary to establish, exercise or defend a legal claim or where the law requires it.
9. Marketing
We may occasionally contact existing or prospective customers about our services where you have consented or where the law otherwise permits us to do so.
You can stop marketing communications at any time by:
- using an unsubscribe option in the message;
- replying and asking us to stop; or
- contacting us using the details in section 1.
Stopping marketing will not prevent us from sending service-related communications about an existing quotation, booking, repair, payment or warranty.
10. Cookies and website analytics
Cookies are small files placed on your device when you visit a website.
Our website may use:
- Strictly necessary cookies, which are required for the website and its forms to operate;
- Preference or functional cookies, which remember choices or enable additional functions;
- Analytics cookies, which help us understand how visitors use the website; and
- Advertising or tracking cookies, where applicable, which measure advertising or support relevant advertising.
Services visible on or linked from the website may include Google Analytics, Google Tag Manager, Google Maps, Google reviews, WhatsApp and embedded LeadConnector/HighLevel forms. These providers may collect technical information and place their own cookies.
Non-essential cookies should not be placed unless you have made a choice through the website’s cookie controls. You can withdraw or change your choice at any time through the cookie settings displayed on the website.
You can also control cookies through your browser, although blocking necessary cookies may affect website functions.
11. Security
We use reasonable organisational and technical measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No website, email system or internet transmission is completely secure. Please take care when sending information electronically and do not send sensitive payment or identity information through an unsecured channel.
12. Your data protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
- request a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to particular uses of your information;
- receive certain information in a portable format;
- withdraw consent at any time where processing is based on consent; and
- complain to the Information Commissioner’s Office.
You have the right to object at any time to the use of your personal information for direct marketing.
These rights are not absolute, and an exemption may sometimes apply. We may need to confirm your identity before responding. We will normally respond within one month and will not usually charge a fee.
To exercise a right, contact us using the details in section 1.
13. Complaints
Please contact us first if you have concerns about how we use your information so that we can investigate.
You may also complain to the UK data protection regulator:
Information Commissioner’s OfficeWebsite: www.ico.org.uk
Telephone: 0303 123 1113
14. Third-party websites and services
Our website may link to third-party websites and services, including WhatsApp, Google Maps, Google reviews, PayPal, Klarna and Payment Assist.
Those organisations control their own websites and may use personal information under separate privacy policies. We are not responsible for their privacy practices, so you should review the relevant policy before providing information.
15. Children
Our services are not directed at children, and we do not knowingly collect children’s personal information through the website. A parent, guardian or responsible adult should contact us on behalf of anyone under 18.
16. Changes to this policy
We may update this policy when our practices, website services or legal obligations change. The latest version will be published on this page with an updated revision date.
If a change materially affects how we use information already collected, we will take reasonable steps to bring it to the attention of affected individuals.
